Home / Orders & Shipping

Shipping Method

After the screen panels are customized and produced for our interactive whiteboard distributors, we will send it out within 3-7 working days, and the freight will be borne by you. You can choose the appropriate transportation channel, and our customer service team will confirm the delivery method with you.

Tracking Your Order

You will receive a tracking number once your order has shipped, which is a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

International Taxes And Duties

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Reyeah, and this cannot be refunded.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at mary@ebayartech.com as soon as you place your order.

We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. If you upgraded your shipping and the package was returned to us due to an incorrect address we have to charge extra shipping costs.


By placing an order at Reyeah you are responsible for the cost of return shipping back to Reyeah.
Please refer to our return policy here for further information on how to return your screen panels package.

Delivered But Not Delivered
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the courier in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Reyeah digital white board supplier