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Vending machine FAQ

The estimated delivery timeline is approximately 3 weeks in total. This includes 2 weeks for production after we receive your deposit, followed by about 7 business days for DHL shipping to your location.

Yes, our machines carry CE certification, meaning they meet EU safety and performance standards. We’re happy to provide the certification details if needed.

Warranty & Support: Yes, we provide a 1-year warranty for the machine, along with ongoing technical support after the warranty period. Coverage Details: First 3 months: Free replacement parts and shipping for any defects caused by manufacturing (excluding human error or misuse). After 3 months (up to 1 year): Free replacement parts for manufacturing defects (buyer covers return shipping costs). Post-Warranty Support: Even after the warranty expires, we continue to offer technical assistance and spare parts at competitive rates. Let us know if you’d like further clarification!

Customization Options: Yes! We offer custom branding on the machine’s front acrylic panel, where you can add your logo or design. Additionally, our system supports remote content updates—you can upload product images or promotional videos directly via our backend, which will then display on the machine’s screen. Key Features: ✔ Logo/Design Customization – Personalize the front panel to match your branding. ✔ Digital Content Management – Easily update ads or visuals remotely. Let us know your specific requirements, and we’ll ensure the machine aligns with your brand identity!

Showroom Availability: While we don’t currently have a physical showroom in your country, we’d be happy to arrange a live video tour for you! This way, we can: Show you the machine in real-time (features, operation, etc.). Give you a virtual walkthrough of our facility. Answer any questions face-to-face via video call. Just let us know a convenient time, and we’ll schedule a personalized demo. We’re confident this will help you evaluate the machine and get to know our company better!

Machine Maintenance Guide To keep your machine operating smoothly, we recommend these simple maintenance steps: 1. Regular Refilling: Refill the perfume tank as needed to ensure uninterrupted operation. 2. Nozzle Cleaning: Gently clean the nozzles periodically to prevent clogging (use a soft cloth or recommended cleaning solution). 3. Acrylic Care: Wipe the acrylic surfaces with a microfiber cloth to maintain clarity and appearance. For optimal performance, we suggest performing these checks weekly. Detailed instructions are included in the user manual, and our team is always available for support!

Digital Customization Options: Yes! Our machines come with a user-friendly backend system that allows you to: 1. Edit fragrance names (customize display text as needed). 2. Upload product images (showcase your branding or product visuals). 3. Manage content remotely (update anytime from our online platform). All changes sync automatically to your machine—no technical expertise required! Would you like a demo or step-by-step guide?

Bottle Capacity & Usage: 1. Bottle Size: 120ml (standard) 2. Spray Control: Fully customizable via: √Software settings (adjust spray duration/number digitally) √Manual valve (fine-tune flow using the blue control valve). Estimated Sprays per Bottle: Approximately [X] sprays* (varies based on your spray duration setting). Our system lets you optimize usage for your specific needs. *Example calculation: 120ml = ~1,200 sprays at 0.1ml/spray.

Our bottles are crafted from high-quality glass, ensuring durability and a premium feel.

Certainly! Please refer to the following video for a step-by-step guide on how to refill the perfume. This video will walk you through the process clearly and efficiently. If you have any further questions or need additional assistance, feel free to ask!

We offer several shipping options to suit your needs. For standard orders, we typically ship via DHL, which usually takes about 7 days for delivery. If you order more than 2 units, we can also arrange for shipping by sea or by air under the DDP (Delivered Duty Paid) terms. This can provide additional flexibility and potentially lower costs, depending on your requirements. Please let us know your preference, and we can provide a more detailed shipping plan and estimated delivery time.

We offer several shipping options to suit your needs. For standard orders, we typically ship via DHL, which usually takes about 7 days for delivery. If you order more than 2 units, we can also arrange for shipping by sea or by air under the DDP (Delivered Duty Paid) terms. This can provide additional flexibility and potentially lower costs, depending on your requirements. Please let us know your preference, and we can provide a more detailed shipping plan and estimated delivery time.

Yes, you have full access to the data generated by the machine. You can manage and monitor various aspects of the machine, including prices, pictures, advertisements, and sales reports. This can be done remotely through our web page backend or via our smartphone app. With these tools, you can easily track how often each perfume is purchased or sprayed, helping you make informed decisions and optimize your offerings.

Yes, you can easily display your own advertisements on the machine. You can upload your advertisement videos or pictures remotely through our backend system, and the machine’s screen will display them accordingly. This feature allows you to promote your products or any other content effectively.

Great question! Bars, nightclubs, and gyms are indeed excellent locations for the perfume business. These venues attract a steady stream of customers, providing a prime opportunity to showcase and sell your products. You can collaborate with the owners or managers of these locations to install our perfume machines. By doing so, you can share the profits generated from perfume sales, creating a mutually beneficial partnership. Whether it’s a nightclub open only two nights a week or a gym operating 24/7, our flexible business model can adapt to fit their schedules and operational needs.

You have the flexibility to set the prices for the sprays. Additionally, our software includes a coupon feature, which you can leverage to offer discounts as promotions to consumers.

Here’s how the setup process works:After shipment, we’ll establish an exclusive after-sales support group for you. Our skilled technicians (fluent in English) will be in the group to assist with installation, troubleshooting, and any questions you may have. You’ll receive step-by-step guidance to ensure a smooth setup experience.

Yes, we have collected customer feedback and performance data for our perfume vending machines. Please find attached testimonials, videos, and usage analytics for your reference.

It’s important to note that the nozzle kit is not completely corrosion-resistant. The lifespan of the kit can be influenced by the different perfume ingredients it comes into contact with. If any parts are found to be defective, you can easily place an order with us for replacements.

Our machine is designed to be versatile in terms of payment options. It supports cashless payments through a card reader, making transactions quick and convenient for your customers. Additionally, it also features a coin acceptor for those who prefer to use coins.

Our R&D department is staffed with over 20 highly skilled hardware engineers and developers, and customization is truly where we excel. In fact, we have successfully completed over 1,000 customization projects across more than 20 different industries. This extensive experience has given us the expertise to tailor our products to meet a wide range of unique requirements. We would love to hear more about your specific needs and ideas for customization. Could you please share some details on how you envision customizing the product?

Absolutely! We’re happy to offer more attractive discounts for bulk orders. The more you order, the better the savings. Let us know your quantity requirements, and we’ll provide you with a customized quote that reflects the best possible pricing.

Our payment terms are structured as follows: We require a 50% deposit to initiate the order, with the remaining 50% balance due before shipment. This arrangement ensures a smooth and efficient production process for both parties. Once we receive your deposit, our production time is approximately 2-3 weeks. This allows us to deliver high-quality products while meeting your timeline. As for shipping, the transit time will depend on the transportation method you choose. We can provide estimated shipping times based on your selected delivery option.

Yes! Consumers can conveniently select their desired perfume directly through the touch screen to place an order. It's a user-friendly and intuitive process that enhances the shopping experience. Additionally, our system offers a powerful feature for marketing and promotion. You can remotely upload your advertisement videos or pictures to our backend, and these will be displayed automatically on the screen saver page. This allows you to showcase your brand and products effectively, even when the machine is not in active use. It's a great way to keep your brand visible and engage with potential customers.

Strategic Location Partnerships & Marketing Opportunities: Based on our clients' successful deployments, we recommend these high-traffic locations for optimal performance: 1. Premium Venue Partnerships: Nightclubs & Bars (impulse purchases during peak hours).Luxury Shopping Malls (high-footfall, fashion-conscious demographics).Fitness Centers & Spas (post-workout refreshment demand)Hotel Lobbies (travelers seeking premium experiences). 2. Flexible Business Models: ✓ Revenue Sharing - Partner with venue owners (typical 15-30% profit share) ✓ Brand Promotion - Use machines as interactive marketing platforms. ✓ Event Marketing - Pop-up installations at product launches/trade shows. 3. Success Metrics from Existing Clients: Average 8-12% conversion rates in nightlife venues 15-20% upsell potential with sampler options 30% higher engagement when combined with digital campaigns.

The nozzle kit is not fully corrosion-resistant, as different perfume ingredients can impact its lifespan over time. To ensure optimal performance and longevity, we recommend purchasing some spare parts along with the machine. Additionally, regular cleaning of the nozzles and acrylic components is essential to maintain their functionality and appearance.

The lifespan of this vending machine is influenced by both its usage conditions and the level of maintenance it receives. By conducting regular maintenance, such as cleaning and checking the components, you can significantly enhance its durability and performance.

The frequency of restocking depends on the sales volume of perfumes in the machine. However, based on typical usage patterns, you can expect to restock approximately every [X] days to [Y] weeks, depending on the foot traffic and demand at your location. As for the restocking process, it’s designed to be very user-friendly and straightforward. It typically takes only [a few minutes / around 15-20 minutes] to complete, making it a quick and hassle-free task. Our technical support team is fluent in English and will be readily available to assist you whenever you need help. They are part of a dedicated support group, so you can always reach out for guidance or troubleshooting if needed.

For a clear understanding of the replenishment process, please refer to the attached video. You’ll see just how easy and user-friendly it is—designed to be quick and hassle-free, ensuring minimal disruption to your operations.

Based on the valuable insights from our clients, we’ve found that bars, nightclubs, shopping malls, and gyms are particularly well-suited for the perfume business. These high-traffic locations offer a captive audience that is often looking for unique and convenient shopping experiences. You have several options to capitalize on these opportunities: 1. Partnership with Location Owners: You can collaborate with the owners of these venues and share profits with them. This mutually beneficial arrangement allows you to leverage their foot traffic while providing an added value service to their patrons. 2. Brand Promotion: Use the machine as a tool for your brand promotion. It can serve as an engaging and interactive way to showcase your products to a broader audience, enhancing brand visibility and customer engagement. 3. Targeted Marketing Events: Organize targeted marketing events at these locations. The machine can be a centerpiece of your promotional activities, allowing you to reach specific demographics and create memorable experiences for potential customers. Whether you choose to partner with location owners or use the machine for your own promotional purposes, these strategies can significantly boost your business and brand presence.

Strategic Location Partnerships & Marketing Opportunities: Based on our clients' successful deployments, we recommend these high-traffic locations for optimal performance: 1. Premium Venue Partnerships: Nightclubs & Bars (impulse purchases during peak hours) Luxury Shopping Malls (high-footfall, fashion-conscious demographics) Fitness Centers & Spas (post-workout refreshment demand) Hotel Lobbies (travelers seeking premium experiences). 2. Flexible Business Models: ✓ Revenue Sharing - Partner with venue owners (typical 15-30% profit share) ✓ Brand Promotion - Use machines as interactive marketing platforms ✓ Event Marketing - Pop-up installations at product launches/trade shows. 3. Success Metrics from Existing Clients: Average 8-12% conversion rates in nightlife venues 15-20% upsell potential with sampler options 30% higher engagement when combined with digital campaigns.

I understand that the current price may be a bit higher than what you had in mind. If you’re looking for a more budget-friendly option, you might want to consider another model that doesn’t include a touchscreen. This alternative is more cost-effective while still offering great functionality. Here are the details for your reference. Please take a look and let me know if you have any questions!

Yes, our machines are equipped with intelligent software that can help you manage inventory efficiently. You can set custom alarm levels for your inventory in our backend system. Once the stock falls below the specified threshold, the software will automatically send you an email notification, alerting you that it’s time to refill. This feature ensures that you never run out of stock unexpectedly and helps you maintain smooth operations.

The perfume market is indeed experiencing significant growth on a global scale. Currently, our primary market is in Europe, where we’ve seen a strong demand for our products. In fact, our largest order to date was for 500 units, which also came from a European customer. This reflects the high level of interest and satisfaction among buyers in this region.

The number of sprays per milliliter can vary depending on the specific settings and usage. However, you have the flexibility to customize the number of sprays per payment. You can choose to set it for one spray, two sprays, or three sprays per payment, based on your preferences and the desired user experience.

The bottles have a capacity of 120 milliliters.

The number of sprays per milliliter can vary depending on the specific settings and usage. However, you have the flexibility to customize the number of sprays per payment. You can choose to set it for one spray, two sprays, or three sprays per payment, based on your preferences and the desired user experience.if you set 0.2 times with 0.5Ml each spray, 1 ml can spray 2 times.

Absolutely! Our machines are designed with a high degree of customization in mind. You have the freedom to tailor the user interface to perfectly match your brand identity or personal preferences. For instance, you can easily change the screen background color to reflect your desired aesthetic, or modify the text to better suit your needs. It’s a fantastic way to make the machine uniquely yours and truly enhance the overall user experience.

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